Meet Lucy, Deputy Manager with Supported Living

I would describe myself as approachable, passionate, and a little bit crazy.

I must admit it seems like a different lifetime before I worked at Diverse Abilities. After I studied science at college I went to work at Subway where I worked my way up to be Assistant Manager. But I felt I needed a change, so I looked for jobs in the local area. When I came across Diverse Abilities, I cannot describe it as anything other than a gut feeling to apply. That started my role as a Personal Support Assistant. I did this for a few years before changing to a team leader role where I managed two services. After 5 years, I changed my role completely to be the Resource Planner. Then a year later, Interim Deputy Manager, becoming permanent this year.

I work with team leaders to oversee their services. I oversee that each service is up to date with compliance in line with CQC regulations, that the people we support are safe and supported how they wish to be. I currently oversee eight services and two team leaders, however sometimes this can be more. I communicate with families, social workers, and raise any safeguarding issues. I ensure all staff receive training and support them to grow within the charity.

One of the biggest challenges I have faced was when an individual we supported was really unwell and in hospital. This was difficult as it felt like the hospital were not explaining what was going on and not listening to the concerns from the care team. With the help of the managers, the learning disability team and the staff team, we were able to get some clarity and the individual was sent home a few days later. They were very happy to be home, and we could continue to support them, and build back up their strength to do the things they enjoyed.

One of my favourite memories which will be ingrained in me forever, is when I took a lady horse riding. I had never been before, but they ensured me I would have a great time. We went to Holton Heath, where we got onto this horse and carriage. She was at the front holding the reins and I was on the back of the carriage. She turned round and looked at me, stared me dead in the eyes and said, “If you fall off, I’m not stopping. You’ll have to run to catch up.” Then the biggest smile I had ever seen, and we went on our way. Thankfully I did not fall off, and no running was needed.

My advice for new starters would be that this job is one of a kind, there truly is nothing like it. Have fun, get stuck in, and take every day as an adventure.