On Call Support Assistant
We’re hiring
On Call Support Assistant
Adult Services - Supporting Living, Poole & Bournemouth
An exciting opportunity has arisen to join our On-Call team. We are currently seeking a resilient, flexible, and reliable individual to join our team to provide effective support to enable people with a learning and/or physical disability to live their lives to the full.
**Due to genuine occupational need, we require female applicants with a UK Manual Driving License only*
More about the role…
As an On-Call Support Worker, you will be a key point of contact during out-of-hours periods, ensuring that the people we support and our staff receive timely and effective assistance. You will combine hands-on care, coordination, and administrative responsibilities to maintain high standards of service delivery.
This role requires staff to:
Providing personal care and support to individuals (regulated activity), ensuring dignity, respect, and independence at all times
Responding to emergency situations and providing practical solutions or attending services when required
Supporting staff over the phone or in person, offering guidance and problem-solving assistance
Arranging and coordinating cover for staff sickness and unexpected absences
Covering shifts within services when necessary to maintain safe staffing levels
Completing administrative tasks, including reporting incidents and updating records
Collecting prescriptions and supporting with essential errands
Essential skills required:·
A caring, proactive, and resilient individual with a passion for supporting others
Previous experience in a care or support role (preferred but not essential)
Ability to remain calm and make decisions under pressure, especially in emergency situations
Strong communication and organisational skills
Flexibility to work evenings, nights, and weekends as part of an on-call rota
Willingness to provide personal care
Full UK Manual Driving Licence (essential)
Commitment to delivering high-quality, person-centred care
For full details on requirements and essential skills required for this role, check the job description linked above.
Commitment to safeguarding
Diverse Abilities is committed to safeguarding and promoting the welfare of children, young people, and adults that we support and expects all staff and volunteers to share the same commitment. Please ensure a full work history is completed in your application form including any gaps of employment. Applicants will be required to complete satisfactory enhanced Disclosure and Barring Service (formerly CRB) check is required for this post prior to commencement. The Charity is an equal opportunities employer.
Benefits and bonuses
We offer a wide range of employee rewards and benefits. These include access to hundreds of retailer, restaurant, entertainment, and hotel discounts through Blue Light Card, auto-enrolment pensions, paid accrued holiday, and a cycle to work scheme. Click here for a full list of our rewards and benefits.
You’ll also get paid while you complete your training and as you proceed to any diplomas.
We also provide long service awards at 5, 10, 15, 20, and 25+ years including bonuses, vouchers, and additional paid time off.
Introducing Reasons to Care
"Reasons to Care" will take you on a heartwarming journey, making an impact that truly matters. It’s our podcast on all things to do with working in care.
We'll dive into some uplifting stories that'll make you feel all warm and fuzzy inside, changing lives with love, one story at a time. From speaking to those who have worked for us for years and new members of the team, through to parents and people we support, there’s lots of stories to enjoy.
Our employee stories
Find out more about what our employees have to say about working for us.
